Cancellation Policy

Our goal is to provide quality treatments in a timely manner. To do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilise available appointments for our clients.

We politely ask that you give 24 hours’ notice if you wish to cancel an appointment, if you fail to give us 24 hours’ notice when cancelling your appointment, a £50 cancellation charge will apply and will need to be paid in full within 7 days.

Please arrive 5 minutes before your appointment. Regretfully late arrival will constitute reduced treatment time, but will be charged at the full rate.

We understand that unavoidable issues do come up and we will do our best to work with you in case of an emergency.